Returns & Refunds Policy

Last updated: March 2026

Your satisfaction is our priority. If you are not entirely satisfied with your order, we do everything we can to find a quick and suitable solution.

How to make a return?

Send an email to [email protected] within 14 days of receiving your order

Return the parcel

Return the product in its original packaging, in perfect condition

Refund

Refund issued within 14 days of receiving the return

1. Withdrawal period

✓ 14 jours

In accordance with consumer protection legislation, you have 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to provide any justification.

2. Return conditions

To be accepted, the returned product must meet the following conditions:

The product must be in its original condition, unused
The original packaging must be intact
All accessories, instructions and labels must be present
The return must be made within 14 days of the withdrawal notification

⚠ Attention

Products returned incomplete, damaged or with labels removed may be subject to a reduction in refund or refusal of reimbursement.

3. Products excluded from the right of withdrawal

Certain products cannot be returned:

Products unsealed by the customer (hygiene, cosmetics)
Personalised or custom-made products
Perishable products

4. Return costs

Return costs are borne by the customer, except in the following cases where OLIMAT SAS covers the costs:

Product defective or damaged upon receipt
Shipping error on our part (wrong product, wrong size, etc.)
Product not matching the description

5. Refund

Upon receipt and verification of the returned product, OLIMAT SAS will process the refund within a maximum of 14 calendar days.

The refund is made via the same payment method used at the time of the order, unless otherwise agreed.

6. Defective or damaged product

If you receive a defective or damaged product, contact us immediately at [email protected] attaching photos of the product and packaging. We will cover the return and offer you the choice of:

A replacement product
A full refund
A credit note valid on your next purchase

7. Orders placed via Amazon

For orders placed directly on Amazon, Amazon's return policy applies. You can initiate your return from your Amazon account. Our team remains available at [email protected] for any assistance.

8. Contact

For any question regarding returns and refunds:
Email: [email protected]
We undertake to respond within 48 business hours.